Order Processing Times

For In–stock orders, it will be processed within 12 hours during working days. Packages will be handed over to logistic companies within 2-3 business days. A shipping confirmation email will be sent to your email once the package has shipped, typically in 1-2 business days.

When your order is shipped, tracking information will be sent to you via email or text message.

Standard Shipping

*During the free shipping period, we choose the appropriate logistics company to deliver the goods according to the logistics policy. If you have time requirements, you can contact us to replace the faster shipping method, but you need to bear the corresponding shipping cost.

For customers from the UK, some EU countries and Asian countries, MOREFINE will bear the tax, and buyers do not need to pay taxes when receiving the goods. Please contact MOREFINE support for details.

Recommendations for shipping valuables

For high-value goods (single product value exceeds $500), we strongly recommend that you purchase shipping insurance. If the package is damaged, lost or stolen during transportation, the insurance company will compensate in full. The insurance fee is 2% of the order amount, which can be added by ticking at checkout. Customers who have purchased shipping insurance can contact us via email to refund the corresponding amount from the order amount, and the insurance will still be valid! We are committed to providing customers with a safe and secure purchasing experience.

Special address requirements

If your delivery address has the following conditions, please be sure to contact customer service before placing an order: support@morefine.com

1. Apartments/communities that require access codes to enter

2. Delivery points with password systems but no passwords set

If the courier cannot be delivered due to failure to inform in advance, the secondary delivery costs or return risks will be borne by the customer.

Important Receipt and Inspection Tips

Given the value of the product, in order to effectively deal with potential shipping damage or missing accessories, we strongly recommend customers to take the following measures: 

INSPECTION BEFORE SIGNING: Please pay attention to the appearance of the parcel for any obvious damage or signs of extrusion. If there is any abnormality, please take photos and record and confirm with the carrier before signing.

Unpacking record (highly recommended): In order to maximize the protection of your rights and interests, we strongly recommend that you record the entire unpacking video when you unpack the product. Please make sure that the video clearly shows: the status of the outer box of the package (including the waybill), the whole process of unpacking (from the opening of the outer box to the removal of all the internal parts), the host, all the accessories and documents of the complete display and the initial appearance of the inspection.

Timely Feedback Problems: If you find any appearance damage, performance failure, or lack of accessories that should be included in the inspection process, please do not continue to use the product, and send your unboxing video, photos of the problem, a detailed description, and order information as soon as possible to support@morefine.com. 

Your unboxing record will greatly help us to accurately determine the cause of the problem, and enable us to respond to your needs with the The fastest speed to respond to your needs, to provide you with satisfactory solutions (such as replacement parts, replacement or warranty service). We are always committed to providing you with the best service experience!

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