1.Warranty Terms
MOREFINE provides consultation and after-sales support via email (support@morefine.com) and provides a 1-year product warranty with free repairs during the warranty period.
Warranty Coverage
Hardware failure due to defects in materials or workmanship under normal conditions of use and installation. (Motherboard, CPU, RAM, SSD, etc.).
What is NOT Covered:
Human Damage: Physical damage (dropping, crushing), splashing or immersion in liquids, electrical surge damage (failure to use proper surge protection), improper cleaning, unauthorized modification/disassembly.
Normal Wear and Tear: Cosmetic scratches, natural aging of coatings, etc.
Software issues: Operating system, driver, third party software failures (technical support link provided).
Unintended Use: Use beyond product specifications (e.g. overclocking resulting in damage, use in harsh environments).
Natural disasters, force majeure.
Unauthorized Purchase: Products for which valid proof of purchase cannot be provided.
Products whose serial numbers have been altered or removed.
2.30-Day Money-Back Guarantee for Any Reason
Intact/Undamaged products may be returned for a refund for any reason within 30 days from the date of receipt, which starts on 1st March 2025.
To complete your return, we require a receipt or proof of purchase. Please use the Contact Form to contact us and submit your return request. Please do not send your purchase back to us without notice.
Note: Please provide the tracking number after confirming with MOREFINE for the returned machine, as this is the only certificate for after-sales service.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3.Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the Contact Form.
4.Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message using the Contact Form and we will help you with it.
Whether it is an exchange or a return, the buyer needs to send the product to the warehouse designated by MOREFINE and bear the shipping costs by himself.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5.IMPORTANT RECEIVING AND INSPECTION TIPS
Given the value of the product, in order to effectively deal with potential shipping damage or missing accessories, we strongly recommend customers to take the following measures:
INSPECTION BEFORE SIGNING: Please pay attention to the appearance of the parcel for any obvious damage or signs of extrusion. If there is any abnormality, please take photos and record and confirm with the carrier before signing.
Unpacking record (highly recommended): In order to maximize the protection of your rights and interests, we strongly recommend that you record the entire unpacking video when you unpack the product. Please make sure that the video clearly shows: the status of the outer box of the package (including the waybill), the whole process of unpacking (from the opening of the outer box to the removal of all the internal parts), the host, all the accessories and documents of the complete display and the initial appearance of the inspection.
Timely Feedback Problems: If you find any appearance damage, performance failure, or lack of accessories that should be included in the inspection process, please do not continue to use the product, and send your unboxing video, photos of the problem, a detailed description, and order information as soon as possible to support@morefine.com.
Your unboxing record will greatly help us to accurately determine the cause of the problem, and enable us to respond to your needs with the The fastest speed to respond to your needs, to provide you with satisfactory solutions (such as replacement parts, replacement or warranty service). We are always committed to providing you with the best service experience!
6.International Warranty Additional Information
Shipping: The customer is usually responsible for shipping the defective product to the company's designated International Warranty Center.
RETURN SHIPPING: MOREFINE will cover the international shipping cost of the repaired product back to the customer.
7.Please Note
MOREFINE is not responsible for any compensation, including refunds and exchanges, for packages lost after delivery to the correct address. (The status of the package is subject to the tracking information.)