Warranty and Refund

Warranty Period

We provide warranty against defects in materials and workmanship for 12 months from the date of purchase.

7-Day Money-Back Guarantee 

Undamaged products can only be refunded within 7 days of the date of you receiving the product. If the product received more than 7 days, unfortunately we can’t offer you a refund. 

Once we receive the returned item, the refund process will begin.

Note:

  • Buyer is responsible for shipping costs
  • We will charge 13% Service fee for refund claims
  • Buyer shall ensure that the returned goods keep their original quality, function and appearance intact
  • The product itself and its accessories should be complete. If there is man-made damage or missing parts, we will not handle refund.
  • Returns will be rejected if items do not meet the above requirements
  • Description of good return: The MOREFINE parcel cannot be rejected and returned directly due to the transport . If the goods cannot be received, rejected or returned due to reasons of the consignee, the goods will be automatically destroyed. All the losses shall be borne by the consignee.

    If the consignee wants to return the goods, the consignee needs to contact MOREFINE customer service to obtain the return address and information after signing for the goods, and then send the goods to China by courier as required. After providing the tracking information, we can apply for the return of goods. If there is no problem after the return inspection, we can refund the goods. If the products are used or damaged, we will collect the fees according to the situation.

    If the consignee refuses to accept or cannot contact the consignee, the goods cannot be automatically returned and MOREFINE cannot receive the goods and be refunded! In order to avoid the goods will be destroyed, please check the tracking information in time, keep your mobile phone unblocked, and contact the courier company as soon as possible.

Warranty for Quality-Related Issues

We will take care of all quality-related issues in our warranty period. After the inspection and confirmation by our after-sales staff, we provide repair services for non-human damage issues.
Type  Warranty Content
Main Parts Motherboard, CPU, RAM, Storage, WIFI Section
Accessory Speaker, Fan, Cable
Process:

1) Buyer must provide sufficient and visible proof of the defect

2) We do not ship free main parts for replacement. If there is a problem with the main part, the buyer must send the product back for repairing

Special Notes:
  • If you can not provide sufficient proof of the defect, we may reject your request
  • Buyer is responsible for shipping costs, we only provide free repair service for quality problems

Not Covered Under Warranty:

  • Items that have expired their warranty period
  • For purchases not made directly through Morefines.com
  • Non quality-related issues after 7 days of you receiving the product
  • The proof of the defect given to us are not sufficient
  • Damage from outside sources
  • Damage from misuse or other causes beyond our reasonable control. (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases.
However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
Email: hi@morefine.com